Job Description

Account Manager

EverCommerce is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 745,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications.

EverHealth, a business within EverCommerce, provides modern end-to-end solutions for healthcare providers. Our open, connected ecosystem of solutions and services helps providers engage patients, increase revenue, improve business efficiency, and remain market competitive. We serve 72,000 healthcare practices and counting. EverHealth consists of five SaaS products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

We are looking for an Account Manager to drive growth and expansion across the existing Updox customer base within EverHealth. This quota-carrying sales role is focused on identifying and closing upsell and cross-sell opportunities, including Updox solutions and complementary partner offerings.

The ideal candidate is a resilient, self-motivated sales professional who enjoys uncovering customer needs, solving business problems, and closing deals. Using a consultative, Sandler-based sales approach, you will proactively prospect within the existing customer base, conduct effective discovery, qualify opportunities, and own the sales cycle from initial outreach through negotiation and close.

What You'll Do

• Proactively prospect within an assigned portfolio of Updox customers to identify upsell, cross-sell, and expansion opportunities.
• Build and maintain a healthy pipeline of qualified opportunities aligned with revenue targets.
• Own the full sales cycle from prospecting and discovery through demonstration, proposal, negotiation, and close.
• Apply Sandler Sales methodology, including upfront contracts, pain discovery, budget and decision qualification, and clearly defined next steps.
• Conduct consultative discovery to understand customer challenges, business impact, workflows, and desired outcomes.
• Deliver compelling product demonstrations and proposals that connect Updox solutions to identified customer needs.
• Confidently navigate objections, pricing conversations, and negotiations while maintaining a customer-centric approach.
• Maintain accurate opportunity, pipeline, activity, and forecast information within Salesforce.
• Partner with Implementation, Onboarding, Customer Success, Support, and Product teams to deliver a seamless customer experience.
• Develop a strong understanding of Updox solutions, partner offerings, healthcare workflows, and the competitive landscape.
• Consistently achieve or exceed established revenue targets and sales KPIs.

What You'll Bring

• 2+ years of quota-carrying sales or account management experience, preferably within SaaS, healthcare technology, or healthcare services.
• Proven success growing existing customer relationships through upsell and cross-sell opportunities.
• Demonstrated ability to manage the full sales cycle and consistently achieve or exceed quota.
• Strong consultative discovery, objection handling, negotiation, and closing skills.
• Experience with Sandler or another structured sales methodology; Sandler experience preferred.
• Ability to learn technical products quickly and translate product capabilities into clear customer value.
• Strong communication, presentation, organization, and pipeline management skills.
• Experience using Salesforce or a comparable CRM.
• Ability to work independently and thrive in a fast-paced, evolving sales environment.
• Collaborative, resilient, and growth-oriented mindset.

Preferred Experience

• Experience selling healthcare SaaS or technology to physician practices and healthcare organizations.
• Knowledge of EHR/EMR, Practice Management, patient engagement, or healthcare communication technology.
• Experience selling to SMB and/or mid-market healthcare customers.
• Formal Sandler Sales training.

How Success Will Be Measured

• Revenue and quota attainment
• Upsell and cross-sell growth
• Qualified pipeline creation and coverage
• Conversion and win rates
• Forecast accuracy and pipeline discipline
• Effective execution of the Sandler sales process

Where:

The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States– if you're close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

Benefits and Perks

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
• Day 1 access to a robust health and wellness benefits, including an annual wellness stipend
• 401k with up to a 4% match and immediate vesting
• Flexible and generous (FTO) time-off
• Employee Stock Purchase Program

Compensation:

The on target earnings (base + commissions) $80,000 - $90,000 per year in most US locations. Final offer amounts are determined by multiple factors, including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

EverCommerce uses approved artificial intelligence ("AI") tools to support its business operations. Employees are encouraged to use authorized AI tools, when appropriate for their roles, to improve efficiency, quality, and innovation. All AI use must comply with company policies, including requirements concerning confidentiality, data security, intellectual property, accuracy, and human review. Employees remain responsible for reviewing and validating AI-assisted work.

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