Job Description
Overview Shift's Available: Days
Employment Type: Full Time
Hours: 8 hours
Location: Southern Regional Medical Center - Riverdale, GA
We are seeking a Patient Experience Manager who will serves as a knowledge, quality and process expert on patient experience improvement.
Responsibilities Essential Duties and Responsibilities (includes, but not limited to): - Acts as point of contact for facilities and responds to patient experience inquiries related to measures, analysis, support and interventions.
- Plans and provides training, expert coaching and observation, knowledge assessment, and skill validation in patient experience improvement for all levels of the organization.
- Communicates all requirements and commitments for each project.
- Prepares and presents both oral and written reports and presentations on the progress of the facilities in meeting their patient experience goals.
- Aids in monitoring, reporting and analyzing patient experience data in order to identify priorities and opportunities for improvement, and reporting on findings to key stakeholders.
- Serves as a change agent on patient experience.
- Partners with directors and other manager/coaches to establish and sustain patient experience strategic plan.
- Adopts a proactive approach to identify risk to plan success.
- Develops and organizes tools, processes and procedures that can be utilized across the system to ensure positive patient experiences.
- In collaboration with Regional Director, interfaces with key leadership constituencies to help drive system performance.
- Applies evidence-based knowledge of performance improvement, survey instruments and methodology to work.
- Leads, facilitates, or participates in facility and facilities within region's patient experience teams and improvement activities as assigned or approved by director.
- Supports other teams' work in relation to patient experience outcomes, and supports integration of process improvements across system.
Qualifications EDUCATION, EXPERIENCE, TRAINING
1. Experience consulting or coaching evidence-based best practiced in patient experience in a health care setting
2. Bachelor's Degree in Business, Healthcare or a related field, preferred.
3. Must have excellent communication and presentation skills - written and oral
4. Excellent interpersonal skills, with the ability to interact effectively with a wide variety of stakeholders to creatively solve problems, guide, and influence people.
5. Must effectively manage time, and operate as a self-starter by being proactive and assertive.
6. Ability to manage multiple projects and meet multiple deadlines with excellent organizational and project management skills as well as a strong attention to detail.
7. Requires knowledge of CAHPS, Reputation Management, and other such patient experience surveys in the public domain that impact public reporting and value-based reimbursement.
8. Strong computer literacy and software experience - Word, PowerPoint, Excel, Adobe Acrobat.
9. Ability to travel to all entity locations throughout the geographic service area.
Here are some of the benefits of working at Prime Healthcare: - Health, dental, and vision insurance options
- Paid vacation, sick time and holidays
- Bereavement leave, FMLA and other leave options
- Employer 401K options
- Tuition reimbursement options
- Life, disability, and other insurance options
- Many other amazing benefits
Full benefits at Prime Healthcare:
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Employment Status Full Time
Shift Days
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Job Tags
Full time, Local area, Shift work